[대통령 소장 도서]
I. Introduction to Government Innovation in Korea
1. History of Government Innovation in Korea _10
2. Goals & Strategies of Government Innovation in the Participatory Government _14
3. Selection & Distribution of Best Practices _20
II. Performance-Oriented Government Innovation
1. Performance Management _27
Best Practice, Korea Coast Guard
"BSC," A New Wave to the Gateway of a Promising Future
2. Organization Management _37
Best Practice, Ministry of Government Administration and Home Affairs
Introduction of Team System into Government Organization and Realization of
Performance-Oriented Administration System
3. Personnel Management Innovation _47
Best Practice, Civil Service Commission
Construction of Performance Agreement System
4. Reform of Working Patterns _55
Best Practice, Korea Customs Service
Conservation of Cargo-Handling Time to Half
5. Knowledge Management _63
Best Practice, Fair Trade Commission
Activation of Knowledge Sharing by Constructing Knowledge Management System
III. Customer-Oriented Government Innovation
1. Total Quality Management of Public Policy _75
Best Practice, Ministry of Information and Communication
Introduction of Government Policy Life Cycle System for Policy Quality
2. e-Government _87
Best Practice, Public Procurement Service
UN-Recognized Government e-Procurement System (GePS), the World’s Top
e-Procurement Brand
Best Practice, Ministry of Government Administration and Home Affairs
Information Network Village, a Regional Innovation Model
Best Practice, National Tax Service
Providing the World’s Best Service through the Realization of Electronic
Tax Systems
3. Disclosure of Public Information _109
Best Practice, Ministry of Culture and Tourism
Online Release of Policy Making Processes
4. Reform of Civil Appeals & Systems _117
Best Practice, Seoul Metropolitan Government
Online Procedure Enhancement for the Civil Appeals System
Best Practice, Busan Metropolitan Government
Internet Civil Appeals System for Street Excavation using City Information
System